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Return Instructions

Our Online Customer Service Team will be happy to assist you for eligible returns, with a free return label, return instructions and the return shipping address.

If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on  can be returned.

If you received damaged items, please retain the box, packaging and all contents.   Please submit pictures as prove of the damaged item  by e-mail at  for assistance.

Contact Us

• Phone: +1 (754) 300-9967
• Email: (available 24/7)
• Live Chat (available Monday-Friday, 8am-10pm ET, and Saturday & Sunday, 10am-8pm ET).

How to Return

1. Print the label from your email.
2. Carefully pack items into the box. Seal the box and affix the prepaid label to the outside.
3. Take the package to any UPS location or request a package pickup by contacting UPS at 1-800-PICKUPS (subject to UPS fees). Full instructions are included in the return label email.


Applicable sales tax will be applied to your order in accordance with state and local laws, and an estimated tax amount will be reflected in the order summary before checkout. The tax rate is determined by several factors including, and not limited to, the items purchased, the ship-to destination and the ship-from location. Please note that your order's ship-from location can change between the time your order is placed and when it ships, which may result in a sales tax charge that differs from the original estimate. Gift wrap and delivery charges may also be subject to tax in some states.

Pay Pal

Pay Pal® is a quick, easy and secure way to shop without using your credit card at hundreds of great websites. Subject to credit approval. Click on the following link to learn more about the payment method. PayPal® 

Fully cancelled orders

If your order has been fully cancelled, the temporary hold will expire automatically within the timeframe set by your financial institution. You may also contact us to release the hold with the following information:

-First and Last Name
-Order Number

Customer Satisfaction Policy

We greatly value you as a customer.

Our goal is to provide you with an enjoyable experience focused in your satisfaction when purchase our selection of high-quality products.

If for any reason you are unsatisfied with any of our product you have purchased, you can return it to our fulfillment center (according to our RETURN POLICY).

Thank you for shopping with LORRAINE VARNES.

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